Because an engaged and loyal customer base is such a pain.
I'm sorry but these guys are both 1) wonderful people for breathing new life into quality traditional publications, ans 2) truly awful business people.
Theyre basically saying "We're not capable of truthfully communicating accurate information to the people to whom we owe our success (customers) so we're basically not going to talk to them anymore because they're distracting and annoying."
If a real, established publishing ever house ever decided to carve out a new niche for themselves, they would slay these guys.
Good points. But I think they've hit that stage in their life cycle when they could really benefit from a professional Chief Operations Officer. Perhaps, if they're going to the Venture Capital well again, they might consider partnering in an equity deal with someone (
) who can bring sorely lacking operational expertise (e.g., bringing new products to market, supply chain management, business logistics, customer relations, etc.) to the table.
Enough with this amateur hour "Catholic-publishing-is-my-hobby" nonsense
. Just look at the error-plagued 1st printing of the LOBVM, shipment of humidy damaged products, the utter and complete fiasco that was the Breviary launch (NB: How many "pre-order" listed customers still got stiffed, do you think? hundreds?) - and on and on.
I have seen no evidence that these guys have learned anything.
<== Baronius Press Senior Management Team
I don’t necessarily disagree with some of Allan’s observations but if I may play Devil’s Advocate
for a bit …
I don’t know anything about Baronius except they are small. Having been a solo proprietorship distributor for a biological product for the livestock industry which include providing technical service, covering 13 counties in eastern WA and northern ID, and not having a wife at home to answer the phone and keep the books, and having other friends who have tried their hand at entrepreneurship, I am a bit sympathetic to situations they may have gotten into. While the breviary project became something of a marathon there were many who came to predict that it would never happen, BUT IT DID. I remember the critiques here of their earlier editions of the LOBVM (which I’m thinking was printed in India?). They see to have imposed a laborious (and time consuming) process of proofing with this project, and sourced a new printer in the Philippines. For a small shop perhaps operating mostly on a cash flow basis just dealing with that type of out sourcing can be tedious as I well know (I had to delay a few projects until I could pre pay inventory costs).
So yeah, consumers can be frustrated. On the other hand, having been in a similar situation, (a) if one is asked to bid a proposal and decides not to the prospect gets mad; (b) if one presents a proposal by request but maybe “bit off more than should have been at the moment” the prospect gets mad ~ a damned if you do, damned if you don’t environment. If a real, established publishing ever house ever decided to carve out a new niche for themselves, they would slay these guys.
But, none have and I see no indication that any are looking to.
The bottom line is they are providing products of limited market appeal that nobody else is. From the initial reports they appear to have addressed the quality issues (and I’m very pleased with their pocket edition of the Douay-Rheims New Testament and Psalms). One can choose to purchase the products they decide to produce, when they are able to make them available, at the price they ask. In my opinion the only genuine “right” a customer has, AFTER placing an order and making payment, is to receive a product that is as described in a timely manner.
Customers DON’T necessarily have a “right” to demand a company provide a certain product, or that it be available at a certain time, or that it meet certain criteria, or that it be priced at a certain level. If they don’t like a company’s offering they are free to a) trade elsewhere; b) start their own company and do a better job; c) do without.
In the 37 pages of this thread, and in other threads, there have been several who surmise that they
would know how to do the job better. YET, none of them have brought a breviary to market, only Baronius has accomplished that. Credit where credit is due I say. Edited for spelling and formatting